Common Customer Questions Related to Propane Delivery

Are you new to propane delivery? If you are, you probably have some questions about the delivery process. Let us help you find the answers to a few commonly asked questions about propane delivery.
Q: What should I know about my first propane delivery?
A: It is very common that a residential propane delivery is made while the customer is not at home. There are several things that the propane company needs to know about your property before delivering to your home. Propane companies will keep a record of certain instructions you have for them but you may need to meet the driver at your home the first time a delivery is made. Several things you should inform the delivering propane company of include:

  •  Septic tank location
  • Overhead power lines
  • Sprinkler systems

Q: Why/how did my tank percentage fall so quickly?
A: This question is often asked during the period immediately following the delivery, or sometimes several days later. Whether the propane tank is being filled partially or completely, the bleeder valve is always used during the delivery process. It is common for the delivery driver to write the ending percentage on the fuel ticket after the delivery which is often 80%, if the tank has been filled. Even if the gauge reads 75% following delivery, the tank is at 80% because the bleeder valve indicates the actual propane liquid level (above 80%) in the tank, not the face (dial) gauge. See Float Gauge and Fixed Liquid Level Gauge for detailed information about these two propane gauges.
Q: Why are two hoses used during propane delivery?
A: Propane is a gas, so the additional hose is a vapor return hose and will be used on days when the temperature is rising quickly or is expected to be quite high. The vapor return hose is used to relieve the excess pressure from the tank being delivered into. Remember that as the volume in the tank increases, the pressure is also rising. As a precaution, the vapor return hose is connected to prevent an over-pressure condition which could result in the release of propane through the safety relief valve.
Q: Why is propane ‘spewing’ out of my tank during delivery?
A: During propane delivery, the fixed liquid level gauge, also called a bleeder valve is opened as required by law. The driver is not inadvertently letting gas out of the tank. This valve accurately indicates the liquid level in the propane tank and lets the delivery driver know when to stop the filling process.
Reference
Modern Gas Sales, Inc. (2016). Frequently Asked Questions. Retrieved from Modern Gas Sales, Inc: http://www.moderngas.com/faqs.html

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